Computer/Telephony Integration (CTI)
Computer/Telephony Integration (CTI)
Computer Telephony Integration (CTI) allows interactions on a telephone and a computer to be integrated. The definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.
Our CTI software allows you to increase staff productivity while enhancing your customer relationships and reducing costs. This is possible through combining the capabilities of your telephone system with the custom functionality of your Windows, Unix or Web applications.
Key benefits:
- Enables integration of telephone communications and IT
- Users can manage calls, increasing efficiency and productivity
- Dial from Microsoft Outlook or any other DDE enabled application
- Synchronised screen presentation
- Screen based telephone operation
- Contact and message management
- Many other time saving, cost efficient features previously restricted to large organisations
Download Computer Telephony Integration PDF factsheet
