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IT Support Tokens

IT Support Tokens

If you need quick response times and guaranteed service levels without a fixed contract, we can provide a rolling service.

Support tokens are purchased and redeemed in exchange for all IT support services we offer.

Support tokens are purchased at the commencement of the contract period and are valid for one year. If you wish to purchase more during the contract period they will be charged at the agreed rate.

Once your issue is logged, the relevant number of tokens are deducted from your account. Your support issue is then handled by our team. If you have insufficient tokens remaining an email notification is sent detailing the tokens required to receive support.

Token IT support cover includes:

  • Server replacement on failure
  • Server security audit
  • Server health check
  • Workstation troubleshooting
  • On-site attendance
  • Network infrastructure troubleshooting
  • Software troubleshooting
  • Remote assistance

Download IT Support Tokens PDF factsheet

My Account

IT Support Tokens include access to My Account allowing:

  • Fast web-based fault submission
  • Request and authorise quotations
  • Check when work is to be carried out
  • Browse through engineers' notes after work has been completed
  • Lots more time saving features...

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