IT Support
Benefit from first class IT support without the need for an internal IT department. With over twelve years industry experience, we're recognised as one of the region's leading IT support providers.
Adept Systems offer 3 IT support packages - Bronze, Silver & Gold:
| BRONZE | SILVER | GOLD | |
|---|---|---|---|
| Free consultations | Yes | Yes | Yes |
| Web based fault submission & tracking | Yes | Yes | Yes |
| Remote technical support by phone & email | Yes | Yes | Yes |
| Remote access support on all hardware/software | - | Yes | Yes |
| Next working day response | Yes | Yes | Yes |
| 4 hour response | - | Yes | Yes |
| 4 hour onsite attendance | - | - | Yes |
| Monthly server health checks | - | Yes | Yes |
| Software updates & patch installations | - | Yes | Yes |
| All covered software repairs free | - | Yes | Yes |
| All covered hardware repairs free, free courtesy replacement hardware during repairs | - | - | Yes |
| Info » | Info » | Info » |
Support Tokens are also available if you require less frequent assistance. If you prefer you can just pay-as-you-go, receiving support when you need it most.
As a single point of contact we can enhance your existing IT infrastructure, prevent downtime and maximise productivity, allowing you to focus on your core business.
All packages include access to the My Account area of our website, giving you complete visibility and control of your IT support. Submit new service requests, view progress of existing requests, review past requests, service level agreements and much more.
