1. Home
  2. IT Support
  3. Gold IT Support

My Account

Gold IT Support

Gold IT Technical Support

Complex networks need regular maintenance and support. Where downtime is not an option, we provide a preventative care service.

Our team of engineers carry out a series of tests designed specifically for your server or domain at least once a month. These tests are designed to check the servers primary and secondary functions, and also to root out any potential problems before they occur.

Gold support cover offers you:

  • Immediate response for existing cases
  • 2 hour response times for web submissions
  • 4 hour on site attendance
  • All hardware and software is covered
  • Regular server and network health checks and security tests
  • Remote assistance from Adept Systems technical specialists

Download IT Support PDF factsheet

Free consultations Yes Yes Yes
Web based fault submission & tracking Yes Yes Yes
Remote technical support by phone & email Yes Yes Yes
Remote access support on all hardware/software - Yes Yes
Next working day response Yes Yes Yes
4 hour response - Yes Yes
4 hour onsite attendance - - Yes
Monthly server health checks - Yes Yes
Software updates & patch installations - Yes Yes
All covered software repairs free - Yes Yes
All covered hardware repairs free, free courtesy replacement hardware during repairs - - Yes
  Info » Info » Info »

My Account

The Gold package includes access to My Account allowing:

  • Fast web-based fault submission
  • Request and authorise quotations
  • Check when work is to be carried out
  • Browse through engineers' notes after work has been completed
  • Lots more time saving features...

E-mail Newsletter

Exclusive deals and cutting edge industry info to your inbox