Gold IT Support
Complex networks need regular maintenance and support. Where downtime is not an option, we provide a preventative care service.
Our team of engineers carry out a series of tests designed specifically for your server or domain at least once a month. These tests are designed to check the servers primary and secondary functions, and also to root out any potential problems before they occur.
Gold support cover offers you:
- Immediate response for existing cases
- 2 hour response times for web submissions
- 4 hour on site attendance
- All hardware and software is covered
- Regular server and network health checks and security tests
- Remote assistance from Adept Systems technical specialists
Download IT Support PDF factsheet
| BRONZE | SILVER | GOLD | |
|---|---|---|---|
| Free consultations | Yes | Yes | Yes |
| Web based fault submission & tracking | Yes | Yes | Yes |
| Remote technical support by phone & email | Yes | Yes | Yes |
| Remote access support on all hardware/software | - | Yes | Yes |
| Next working day response | Yes | Yes | Yes |
| 4 hour response | - | Yes | Yes |
| 4 hour onsite attendance | - | - | Yes |
| Monthly server health checks | - | Yes | Yes |
| Software updates & patch installations | - | Yes | Yes |
| All covered software repairs free | - | Yes | Yes |
| All covered hardware repairs free, free courtesy replacement hardware during repairs | - | - | Yes |
| Info » | Info » | Info » |
The Gold package includes access to My Account allowing:
- Fast web-based fault submission
- Request and authorise quotations
- Check when work is to be carried out
- Browse through engineers' notes after work has been completed
- Lots more time saving features...
