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Gold IT Support

Gold IT Technical Support

Complex networks need regular maintenance and support. Where downtime is not an option, we provide a preventative care service.

Our team of engineers carry out a series of tests designed specifically for your server or domain at least once a month. These tests are designed to check the servers primary and secondary functions, and also to root out any potential problems before they occur.

Gold support cover offers you:

  • Immediate response for existing cases
  • 2 hour response times for web submissions
  • 4 hour on site attendance
  • All hardware and software is covered
  • Regular server and network health checks and security tests
  • Remote assistance from Adept Systems technical specialists

Download IT Support PDF factsheet

BRONZE SILVER GOLD
Free consultations Yes Yes Yes
Web based fault submission & tracking Yes Yes Yes
Remote technical support by phone & email Yes Yes Yes
Remote access support on all hardware/software - Yes Yes
Next working day response Yes Yes Yes
4 hour response - Yes Yes
4 hour onsite attendance - - Yes
Monthly server health checks - Yes Yes
Software updates & patch installations - Yes Yes
All covered software repairs free - Yes Yes
All covered hardware repairs free, free courtesy replacement hardware during repairs - - Yes
  Info » Info » Info »

My Account

The Gold package includes access to My Account allowing:

  • Fast web-based fault submission
  • Request and authorise quotations
  • Check when work is to be carried out
  • Browse through engineers' notes after work has been completed
  • Lots more time saving features...

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