Bronze IT Support
![Bronze IT Technical Support Bronze IT Technical Support](/images/pages/it-support/98px/crowd.png)
We provide telephone support via our technical helpdesk. If you have any questions about your network or just need some expert advice, our friendly team is always just a phone call away. We'll talk you through troubleshooting and resolving any issues without baffling you with jargon.
Bronze support cover offers you:
- Telephone technical support
- Web based fault submission
- Next working day response times
- Free consultations
In addition to all of this, should your business model alter or your IT requirements change, you are entitled to a free consultation on suitable technologies. We'll highlight the solutions they can offer your particular situation, whether it be simply removing the need for a paper fax machine by sending documents direct from your desktop, or bespoke software that will dynamically move your data from a backend database to a customers website.
Download IT Support PDF factsheet
BRONZE | SILVER | GOLD | |
---|---|---|---|
Free consultations | Yes | Yes | Yes |
Web based fault submission & tracking | Yes | Yes | Yes |
Remote technical support by phone & email | Yes | Yes | Yes |
Remote access support on all hardware/software | - | Yes | Yes |
Next working day response | Yes | Yes | Yes |
4 hour response | - | Yes | Yes |
4 hour onsite attendance | - | - | Yes |
Monthly server health checks | - | Yes | Yes |
Software updates & patch installations | - | Yes | Yes |
All covered software repairs free | - | Yes | Yes |
All covered hardware repairs free, free courtesy replacement hardware during repairs | - | - | Yes |
Info » | Info » | Info » |
![My Account My Account](/images/pages/it-support/sub_padlock.png)
The Bronze package includes access to My Account allowing:
- Fast web-based fault submission
- Request and authorise quotations
- Check when work is to be carried out
- Browse through engineers' notes after work has been completed
- Lots more time saving features...