Bronze IT Support
We provide telephone support via our technical helpdesk. If you have any questions about your network or just need some expert advice, our friendly team is always just a phone call away. We'll talk you through troubleshooting and resolving any issues without baffling you with jargon.
Bronze support cover offers you:
- Telephone technical support
- Web based fault submission
- Next working day response times
- Free consultations
In addition to all of this, should your business model alter or your IT requirements change, you are entitled to a free consultation on suitable technologies. We'll highlight the solutions they can offer your particular situation, whether it be simply removing the need for a paper fax machine by sending documents direct from your desktop, or bespoke software that will dynamically move your data from a backend database to a customers website.
Download IT Support PDF factsheet
| BRONZE | SILVER | GOLD | |
|---|---|---|---|
| Free consultations | Yes | Yes | Yes |
| Web based fault submission & tracking | Yes | Yes | Yes |
| Remote technical support by phone & email | Yes | Yes | Yes |
| Remote access support on all hardware/software | - | Yes | Yes |
| Next working day response | Yes | Yes | Yes |
| 4 hour response | - | Yes | Yes |
| 4 hour onsite attendance | - | - | Yes |
| Monthly server health checks | - | Yes | Yes |
| Software updates & patch installations | - | Yes | Yes |
| All covered software repairs free | - | Yes | Yes |
| All covered hardware repairs free, free courtesy replacement hardware during repairs | - | - | Yes |
| Info » | Info » | Info » |
The Bronze package includes access to My Account allowing:
- Fast web-based fault submission
- Request and authorise quotations
- Check when work is to be carried out
- Browse through engineers' notes after work has been completed
- Lots more time saving features...
