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Bronze IT Support

Bronze IT Technical Support

We provide telephone support via our technical helpdesk. If you have any questions about your network or just need some expert advice, our friendly team is always just a phone call away. We'll talk you through troubleshooting and resolving any issues without baffling you with jargon.

Bronze support cover offers you:

  • Telephone technical support
  • Web based fault submission
  • Next working day response times
  • Free consultations

In addition to all of this, should your business model alter or your IT requirements change, you are entitled to a free consultation on suitable technologies. We'll highlight the solutions they can offer your particular situation, whether it be simply removing the need for a paper fax machine by sending documents direct from your desktop, or bespoke software that will dynamically move your data from a backend database to a customers website.

Download IT Support PDF factsheet

Free consultations Yes Yes Yes
Web based fault submission & tracking Yes Yes Yes
Remote technical support by phone & email Yes Yes Yes
Remote access support on all hardware/software - Yes Yes
Next working day response Yes Yes Yes
4 hour response - Yes Yes
4 hour onsite attendance - - Yes
Monthly server health checks - Yes Yes
Software updates & patch installations - Yes Yes
All covered software repairs free - Yes Yes
All covered hardware repairs free, free courtesy replacement hardware during repairs - - Yes
  Info » Info » Info »

My Account

The Bronze package includes access to My Account allowing:

  • Fast web-based fault submission
  • Request and authorise quotations
  • Check when work is to be carried out
  • Browse through engineers' notes after work has been completed
  • Lots more time saving features...

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