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Silver IT Support

Silver IT Technical Support

We will configure your servers and workstations to accept secure remote connections from us. We can then troubleshoot and resolve issues remotely, avoiding the need for an engineer visit and the associated cost.

When setting up your Silver IT Support plan we will first thoroughly check all of your IT hardware and software - running updates, service packs and applying any relevant patches. We then enable remote access to your main server or configure your server to connect to our network. All software is installed for our remote assistance specialists to connect remotely.

Silver support cover offers you:

  • Telephone & remote access technical support on all software and hardware
  • Web based fault submission
  • 4 hour response times
  • Immediate action in the event of complete hardware failure
  • Monthly server health checks where we connect to your server and run a series of diagnostic tools to keep your organisation running at optimal levels

Download Silver IT Support PDF factsheet

Free consultations Yes Yes Yes
Web based fault submission & tracking Yes Yes Yes
Remote technical support by phone & email Yes Yes Yes
Remote access support on all hardware/software - Yes Yes
Next working day response Yes Yes Yes
4 hour response - Yes Yes
4 hour onsite attendance - - Yes
Monthly server health checks - Yes Yes
Software updates & patch installations - Yes Yes
All covered software repairs free - Yes Yes
All covered hardware repairs free, free courtesy replacement hardware during repairs - - Yes
  Info » Info » Info »

My Account

The Silver package includes access to My Account allowing:

  • Fast web-based fault submission
  • Request and authorise quotations
  • Check when work is to be carried out
  • Browse through engineers' notes after work has been completed
  • Lots more time saving features...

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