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IT Support

IT Support

Benefit from first class IT support without the need for an internal IT department. With over twelve years industry experience, we're recognised as one of the region's leading IT support providers.

Adept Systems offer 3 IT support packages - Bronze, Silver & Gold:

Free consultations Yes Yes Yes
Web based fault submission & tracking Yes Yes Yes
Remote technical support by phone & email Yes Yes Yes
Remote access support on all hardware/software - Yes Yes
Next working day response Yes Yes Yes
4 hour response - Yes Yes
4 hour onsite attendance - - Yes
Monthly server health checks - Yes Yes
Software updates & patch installations - Yes Yes
All covered software repairs free - Yes Yes
All covered hardware repairs free, free courtesy replacement hardware during repairs - - Yes
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Support Tokens are also available if you require less frequent assistance. If you prefer you can just pay-as-you-go, receiving support when you need it most.

As a single point of contact we can enhance your existing IT infrastructure, prevent downtime and maximise productivity, allowing you to focus on your core business.

All packages include access to the My Account area of our website, giving you complete visibility and control of your IT support. Submit new service requests, view progress of existing requests, review past requests, service level agreements and much more.

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